Customer Reviews for Keurig B70 Gourmet Single-Cup Home Brewing System

Keurig B70 Gourmet Single-Cup Home Brewing System
by Keurig

Keurig B70 Gourmet Single-Cup Home Brewing System List Price: $229.99
Our Price: $165.95
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Kitchen and Housewares Reviews of Keurig B70 Gourmet Single-Cup Home Brewing System

Customer Review: 3rd dead one
Summary: 1 Stars

I got a B70 for Xmas and it kept shutting off on its own, so I returned it for another B70. It had the same problem. Then I found all the reviews that said the B70 was defective, so I tried the B60. Same problem again, it won't brew unless I take out the water reservoir and put it back in. Repeat process for each cup you want to brew. The auto turn on feature doesn't work because of this, so don't expect a hassle free cup of coffee in the morning. Definitely not worth it.

Customer Review: Wonderful . . . when it works.
Summary: 2 Stars

I received the B70 as a Christmas gift and was thrilled. It took a while to find a coffee strong enough for my taste, but once I tasted Emeril's Big Easy Bold, I was hooked. Unfortunately, within one month my machine malfunctioned like so many others. It would make a loud noise like it was trying to work and then shut off. I called customer service and they sent a new machine. It worked for less than a week! I called again and they sent a second replacement. I was told that the problem had been resolved and I should have no more problems. Unfortunately, though, I have had this third brewer for just over a week and it is already shutting down automatically. I am so disappointed. I like it enough that I don't want to give up on it . . . but, really, enough is enough.

Customer Review: Do not buy this Keurig!
Summary: 1 Stars

I purchased my first Keurig B70 Brewing System at Costco around January 1st of 2010. Initially, I loved the machine. The coffee was good, it is very convenient and I love the selection of K-Cups that are available. One month later, the unit started acting up. I would make one cup, and then the Keurig would try to pump water from the reservoir and then fail. This caused the machine to shut off. Restarting the machine typically works and would allow me to brew another cup, but this was obviously unacceptable. I then returned the Keurig B70 to Costco and got another one of the same model. Now approximately one month later the new machine is doing the same thing: the Keurig tries to pump more water from the reservoir and fails. This is a poorly designed product and I can only assume that a very large percentage of this model are defective. I will be returning this one to Costco as well and will not buy another one unless they are carrying a different model. It looks like Keurig may be discontinuing this model, hopefully they have identified the defect in the design. Avoid the Keurig B-70 at all costs, unless you want to waste $140 and be very frustrated.

Customer Review: KEURIG ROCKS!!
Summary: 5 Stars

We had the Tassimo for 4 years and it sucked!! It leadked all over the counter and didn't work all the time. We have had the Keurig for 2 months now and we couldn't be happier...enough said!! You will not be disappointed.

Customer Review: DON'T WASTE YOUR MONEY !
Summary: 1 Stars

Please folks, don't waste your money. If you want a trendy cup of Joe, take $170 in singles and use it to make a fire to boil the water. Results will be the same. I've had two of these Platinum Home Brewers - still not happy. The first one (a Christmas gift) worked for about a month before it stopped pulling water from the tank and then shutting off. After weeks of "telephone diagnostics" with Keurig Customer Service...which is only available from 9-5 by the way, so you have to take off work and be at the coffee machine...we grew angry enough and cussed so much that they mailed us a replacement / exchanged the brewer. Guess what, this new one is exhibiting the same behavior now. Brewing only one cup of coffee must be a feature I didn't see in the fine print. I give up. What a waste of money on my part. Looking at this shiny blue and silver ornament on my countertop makes me angry every time I look at it.

One might infer that it's user error, but we've tried tap water, filtered water, bottled water...water water. I have also done everything the customer service department recommended. Frustrating as Hell trying to get a simple cup of coffee before you go to work in the morning and watching the stupid thing shut off right in front of you.

We've reverted back to a simple, Mr. Coffee machine. Old school, but it works just fine.

I couldn't be more dissatisfied with this product. Before you buy, check out Keurig's website...look for the "customer service" or "feedback" section to try and reach them electronically. Guess what - it doesn't exist. Coincidence? Only way to get in contact with them is by braving the 1-800 phone tree...Good luck with that. Have 3-fingers of something soothing before you dial in...

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