FrancisFrancis! X5
by Illy Caffe North America, Inc.
Product Summary
Manufacturer: Illy Caffe North America, Inc.Brand: Illy Caffe North America, Inc.
Kitchen and Housewares Reviews of FrancisFrancis! X5
Customer Review: Don't Get Ripped Off! Not Worth It At Any Price...
Summary: 1 Stars
Style definitely made it tough to resist this machine, but we would have been far better off had we resisted, and I hope you definitely do. This gorgeous machine is a rip-off. Save yourself a whole latte trouble and get a good, solid Gaggia for your home espresso.
Many have gotten the X5 at a reduced price with a subscription to Illy coffee's home delivery program. Others paid full price. Regardless, the X5 is overpriced at any cost because it is poorly engineered inside all that glitz. The boiler casing eventually corrodes through, and the machine fails, which is bad enough in itself. But what takes the cake is that Illy and Francis!Francis! have allowed Empire Fulfillment of Victor, NY to put a lock on parts and repairs for the faulty X5. That means UPS charges coming and going, in my case from San Francisco to NY, in addition to repair costs estimated between $150 on the low side to $300 at the norm.
This should have been a 5 star review, but it is hard to give this product even the minimum single star. After struggling for weeks about what to do with our faulty X5, I am packing it away with a broken heart.
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