Froth Au Lait Frothing Unit, White or Black
by Froth Au Lait
(Click here)
Product Summary
Manufacturer: Froth Au LaitBrand: Froth Au Lait
Release Date: 2001-10-03
Model: FAL-B
Color: Black
Product features:
- Fully automatic, shuts off when done
- Thickest and richest froth topping
- Froth lasts 45 minutes
- Makes great hot chocolate
Kitchen and Housewares Reviews of Froth Au Lait Frothing Unit, White or Black
Customer Review: UPDATED 8/30/10 Buy This Product It Works; Stellar Customer Service
Summary: 5 Stars
UPDATED 8/30/10 5 star rating
I received a call from the owner and inventor of the product after she read the review I previously posted below. DB ROTH was a former reseller of their company and inaccurately represented the 30 day guarantee. The owner went to great lengths to track me down through the reseller. She called me several times and was willing and able to do everything to make this right. She explained that they have a 1 year warranty and customer service is paramount to them. At their expense, received my unit back and shipped an upgraded replacement at no cost.
The bottom line is the product works, but as importantly the company stands behind the product. To have a company go to the trouble they did to track me down and take care of this is just unbelievable customer service. I will tell everyone about their products and suggest you buy them. I am now the unofficial sales rep for North America for all Froth Au Lait products!
PREVIOUS REVIEW 7/2/10 1 star rating
I can't recommend this product. It's not built to last. I was skeptical when I purchased the Froth Au Lait, but I decided to give it a try. It worked just as advertised for about 90 days. I bought it in January. Cleaned it every time I used it. Suddenly the switch no longer worked. I contacted the seller and they very curtly pointed out my 30 days was up. For the cost of this machine, I would assume it would work longer than 90 days and if it stopped in such a short time that the seller would want to help you fix it. Following is their response...
Dear Customer,
I am sorry that you have issues with this unit, unfortunately our 30 days guarantee has expired.
Best Regards,
Bianca
DB ROTH
Very disappointed in the quality of this product and the fact the company does not stand behind it.
Description of Froth Au Lait Frothing Unit, White or Black
Automatic Hot Milk FrotherAn ideal accompaniment to a coffeemaker or espresso machine, Froth au Lait's electric frother prepares delectable, thick frothed milk in minutes, turning the regular morning cup of coffee into a dream drink. You can also create topping for desserts, hot chocolate, and more. Once the milk is added, the frother mechanically agitates and aerates it to create rich froth. It works for up to 1-1/2 cups of milk (1-1/2 cups generates about 6 cups of froth), and takes about three minutes to complete the frothing cycle. The sturdy plastic pitcher comes off the base to pour the froth. It's also possible to add syrups to the milk as you're frothing it, in case you have an urge for a hazelnut cappuccino. A recipe book is included to get you started. --A.J. Rathbun
Coffee, Tea & Espresso
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