Danby DWM99W Millennium Portable Washing Machine
by Danby
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List Price: Category: Major Appliances See more product details |
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Kitchen and Housewares Reviews of Danby DWM99W Millennium Portable Washing Machine
Customer Review: Works great...until the tub breaks
Summary: 2 Stars
When I received this washer one of the rods holding up the tub was detached. I fixed this and it worked like a dream. However, a couple of weeks later another rod gave way. This one was much more difficult to fix because it was toward the front of the machine rather than toward the back where I could get a good look at it. The basic problem with this washer is that the supports that hold the rods in place are made of cheap plastic and apparently break fairly easily. The first one broke without the washer ever being used and the second broke while I was washing a bed sheet. I would not recommend this washer to any one else.Customer Review: Please be aware of The Factory Depot's return policy
Summary: 1 Stars
I think I would love this unit. It has a huge tub and many options, however I can't be certain if I would love it as it has arrived broken!! I, like other owners, had the unit arrive with a broken rod. The item arrived late Monday and I inspected the outside of the item and down in the tub on Tuesday. There were a couple of dings/dents and scratches, but I was so excited about the size and look of the unit, I thought I could definitely live with these cosmetic blemishes.
There was a terrible storm that week and I needed my father to help me hook it up, so we didn't get around to hooking it up until Friday after work. The unit shipped in a box that lifts off the unit and the machine itself sits on a styrofoam base. As he lifted it off of the styrofoam, we noticed a rather large piece of metal fall from the bottom of the unit. That could have been the reason there was a dent that was pointing outward on the front (one of the blemishes I mentioned earlier).
I called several times and never received an answer Customer Service (they operate Monday-Friday Pacific Standard Time). On Monday, I emailed them. They said that they would exchange the item, but that since I didn't report the damage within 24 hours, I would be responsible for shipping fees. I already paid nearly $50 to have it shipped to my house broken, so I do not feel I should have to pay shipping on this item or a new replacement item. There is no where in their policy that states that YOU ONLY HAVE 24 HOURS. If I understand filing damage claims correctly, Fedex gives you 21 days, USPS gives you 60 days and Amazon and UPS give you 30 days... so if The Factory Depot is an Amazon reseller and ship through any of the above methods, then how do they get to make up (and not post) their own policy of 24 hours.
If you are like me and you are a single person or person with any physical disability, then do not buy from The Factory Depot unless you want to pay for shipping 2 or 3 times. So, unless you know that you will be able to open and install the unit within 24 hours of delivery, I highly recommend that you DO NOT USE THE FACTORY DEPOT. This is the first review I have ever written on Amazon and I'm quite certain that I've spent over a $1,000 on Amazon in the last 4-6 months, so I am only writing because I want to make people aware so others may protect themselves.
I've been emailing The Factory Depot (this started 6 days ago) and I still don't have a return mailing label. I've contacted Amazon to make them aware of the issue and asked that they help me get the item returned (at no cost to me). I'm hoping that they value me as a loyal Amazon Prime customer and make attempts to resolve this issue with The Factory Depot.
Customer Review: Danby Portable Washer Terrible Design
Summary: 1 Stars
I have owned my washer for 8 months. First the water level never fills to a proper level. It is always too low and you have to manually add water. Secondly the first rinse cycle is not long enough. It does not remove enough soap. Thirdly the spin cycle is not very strong. The result is that I have to frequently run a rinse cycle after the machine has finished. I can see the soap in the water. This means that you have to spend a lot more time monitoring the machine and washing clothes than it is worth. It is really a hassle. Danby does not care about how much time you spend, they designed a cheap machine to make money. That's the bottom line.
Beware of the damage this machine can cause. The wheels of the washing machine are extremely hard and mark floors. The only floor this machine will not hurt is concrete. Beware of your hardwood, tile or linoleum. Danby does not care about your floors.
The inside design is also extremely poor. Incredibly there is no screen to prevent items from going down into the pump like in a portable dishwasher or other washing machines. If you have kids you know that something can sneak past you into the wash. It is inevitable. I had a paper clip jam the pump and the water did not drain. I called Danby directly, got no help, was directed to call a service company for warranty work. They came over, found a clip had jammed the pump and I was charged $95 for a service call and labor. It took four minutes. Service man told me to call Danby to complain about the design. Danby was totally unsympathetic. The Danby customer service person blamed me for the problem. I pointed out that the manual does not list the possibility of the pump jamming because there is no safeguard screen. I also pointed out that when I called I gave the symptom but received no help nor instructions on troubleshooting the problem. The Danby representative said I should have directly asked how to fix it. I said that help should have been offered when I described the problem. I don't know what else to do! That's why I called in the first place. Danby does not care about you once the sale is made.
Conclusion: Danby does not design good products and Danby does not help or care if there is a problem with your washer.
To my disgust I also own a Danby apartment dryer and can't wait for something to go wrong with it. Thankfully I almost purchased a Danby air conditioner but stopped at the last moment. You sure get what you pay for with Danby. A terrible product with matching terrible service. If you purchase a Danby washer don't complain that you were not warned!
Customer Review: Horrible, Danby Portable, LEAKS BAD
Summary: 1 Stars
Well, I must have gotten a LEMON, because this washer leaks everytime, if you want flooded floors each time you launder, this ones for you! Leaks around the cord coming out of the mcahine, leaks underneathe constantly during washing cycle. I have towels around it and a mop to keep wiping up, so neighbor below doesn't get their ceiling wet. Knob to raise and lower wheels fell off and won't go back on, so now I can't even move it to the sink to use it at all. The agitator knotted the clothes and towels, sheets up around it as it moves and shoves them up out of the water, so they are not even getting washed. The only good thing about it is the size and it looks cute, sitting there, but I do not need a usless piece of crap to just sit there to stack things on, for that is all this washer is good for. I was so excited to buy this and it was a hassel to get it up 5 flights, I was estatic to start using it, and the first time, water leaking all under it, clothes out of water climbing up the agitator, knob falls off to roll it and will not go back on. I only attempted to use it 4 times. A horibble, nightmare of a machine. Now it just sits there with kitchen stuff stacked on it, can't deal with paying someone to take it back down my 5 flights to junk it, no room with this in here to buy another brand. The cost of having a repair man out to fix it, was almost just as much as buying another different brand. DO NOT BUY THIS MACHINE. I don't know how the other reviewers GOT LUCKY, but this is the same exact machine I bought and it is not worth one dollar.