Crock-Pot SCVP600-SS 6-Quart Smart-Pot Programmable Slow Cooker, Stainless Steel
by Crockpot
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Kitchen and Housewares Reviews of Crock-Pot SCVP600-SS 6-Quart Smart-Pot Programmable Slow Cooker, Stainless Steel
Customer Review: Slow Cooker, Fast Obsolescence
Summary: 2 Stars
Our family eats slow cooked meals about 2-3 times a week so we rely heavily on our slow cooker. Initially, we had no idea what to look for so we just bought whatever the big warehouse store carried. Crockpot, the brand, was what we were familiar with so we went with that. After two of them died on us, we started to figure out that maybe Crockpot's planned obsolescence was just a bit too quick for us.
The slow cooker itself worked fairly well even though it nearly always burned our soups around the top. There are only 4 possible configurations for cooking but we never got it just right. This also made cleaning the crock very cumbersome due to the burnt on food. Still, we learned to live with it and enjoyed eating the dishes cooked from our Crockpot. Until it stopped working.
The first one we bought lasted about a year and we replaced it with an identical unit. The second one also lasted about a year before it just would not turn on when we plugged it in. We got tired of dealing with replacing Crockpot slow cookers every year and chose to replace it with a different brand. We are big fans of slow cookers and Crockpot has some good values, but until Crockpot's build quality improves, we are staying far far away from them.
Customer Review: a dissapointment from Rival
Summary: 2 Stars
It works OK for me making things like stock - it the recipe calls for a lot of liquid, it works OK. Dryer foods, thicker sauces definitely do burn. Despite the name it is in no way "programmable" - rather you have a choice of 3 cooking times, no temperature control whatsoever. That limits the usefulness of this pot greatly.
To make matters worse, the handle on the lid crumbled off after about the third use. This prevents me from utilizing it for it's other possible use - warming cider & spiced wine - as you need frying tongs to pry up the cumbersome handle-less lid, a hot, curved piece of glass. That's just not feasible at a party, you can't expect guests to do that.
Very disappointing.
Rival does not really do a decent job of offering replacement parts; I could get a whole new lid but not a replacement handle. For 10$ to buy the lid, and 9$ more to ship it, I'm half way to the price of a whole new crock pot from a different company. There is no way I'm paying $19 for another lid which will almost certainly fail too. What a shameful waste.
Customer Review: Ditto....heats way too fast for a slow cooker
Summary: 2 Stars
Have had this for about a year.....and use it 2-3 times a month......I don't know why it took so long, but just the other day I realized that this slow-cooker was heating up way too fast and maintaining too high of a temperature.........on the 10 hour setting, my chili was boiling after only 4 and a half hours.......I found myself stirring it (this being a no-no for a slow-cooker) thinking it was going to stick and burn........I could never trust this to be left on during my absence.........I am looking to replace this now.....initial research shows the Hamilton-Beach or All Clad as possible replacements......
To leave on a positive note.....the quality seems to be fairly good....i.e. no problem with the controls......no ceramic chipping or cracking........lid doesn't seal that well, but is constructed fairly decent.....
Customer Review: A year and that's it!
Summary: 2 Stars
We had this crock pot just under a year when it went kaput! Just happened to put in some beans and when my boyfriend came home durring lunch that day he said "honey, weren't these supposed to be hot by now?" The heating element is gone and it's no good. I got home that evening and stuck it where it belongs...in the garbage. This crock pot always burned everything, unless it was something like soup or beans with a ton of liquid. I always left the house to work wondering if I might come home to dry and burned food.
I've been wanting a new one for a while and now this is just my exuse! I knew it wouldn't last too long. I'm not a fan of the buttons either, they wear out and the sticker starts pulling off. Look elsewhere people! Cheaper ones out there and better! I won't buy anything of this brand again.
Customer Review: This style had a manufacturing defect - contact Rival to replace
Summary: 2 Stars
We got one as a wedding gift - cooked way too hot. My aunt had the same pot and it boiled over onto her counter - it could have started a fire! We contacted Rival and there was apparantly a heating element problem in many of these units. They sent us a replacement crock pot for free. We opted to switch to the VersaWare because the stoneware was more versatile, and we're very happy. If you have the Smart Pot and it cooks hot, you should contact Rival immediately. They were very good about it all.