Crock-Pot 3040-BC 4-Quart Round-Shaped Manual Slow Cooker, Stainless Steel
by Crockpot
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Kitchen and Housewares Reviews of Crock-Pot 3040-BC 4-Quart Round-Shaped Manual Slow Cooker, Stainless Steel
Customer Review: Broken Handles? There's a recall - get it replaced for free
Summary: 3 Stars
Like others here, I was very disappointed when the handles on the side of this Crock Pot started cracking and crumbling to pieces. I found out there's a recall for this Crock Pot due to this issue. Check out www.rivalrecall.com for details (you cut the plug off of your Crock Pot base, send it to them, and they'll send you a new base - you keep the same crock and lid). Overall I give the product 3 stars since it still gets very hot to the touch. I wish the handles hadn't failed as they did, but I appreciate Rival shipping me a replacement free of charge.Customer Review: Re:F.Y.I. product recall
Summary: 3 Stars
For all of negative comments concerning the handles, please be advised that I
was informed of a product recall concerning this problem. I followed the recall instructions and received a replacement heating element in July of 2005 that so far has not been a problem. Why the other people did not know of the recall I can't answer, but I did register my purchase with the manufacturer.
Customer Review: Kristine
Summary: 3 Stars
We've had one for 2 years. Our handles are cracked too, the temperature is real high so it cooks great. Works well, but I'm upset the handles are broken, but it looks nice - and it still works, easy to clean too..Customer Review: Works, but safety concerns
Summary: 2 Stars
As others have noted, the outer case gets very hot. I decided to take it apart to understand why. The removable stoneware sits in an inner aluminum pot surrounded by the outer metal case. The pot and case are held together by a screw, spacer, washers, and nuts through the bottom of the pot. A lip around the top of the pot wraps around the top edge of the case, and 3 legs under the pot contact the bottom of the case. The heating element wraps around the bottom of the sides of the pot. The handles and temp control are attached to the outer housing. There are several metal-to-metal contact points between the pot and outer housing. The screw, legs of the pot, and upper lip conduct heat from the pot to the outer housing. Since the base is metal and does not have insulated feet, I recommend placing the unit on a heat-resistant surface away from combustables, flammables, and exposed skin when in use.
The handles and control knob feel sturdy, but time will tell whether they will crack from the heat. The switch body is also plastic and is mounted very close to the heating element. The inner wiring is wrapped in insulated fabric sleeves, but they are in contact with the housing.
The 3ft power cord is permanently attached and is unusually stiff. I have to form it into shape before plugging it in, and I don't coil it up between uses.
The package I received from Amazon did not include the 200 page recipe book. There were some recipes in the owner's guide and a couple of recipes on the box. A 4-page slow cooker accessory catalog was included showing cookbooks, travel bags, bread/cake bake pan, meat rack, dust cover, liner bags for sale.
UPDATE: The outer case was recalled by the manufacturer because of several cases of cracked handles. I had to cut the plug off the end of cord and return it. They sent me a new case and reimbursed me for the shipping.
Customer Review: It has its problems, very poor customer support
Summary: 2 Stars
As others have mentioned, this product becomes too hot to touch so I just use potholders when handling it.
My crock pot was part of a recall because of the handles cracking and breaking. I followed the instructions to get the part replaced at no charge. I waited eight months for the new part and had to make numerous phone calls. I heard every excuse from they were back-ordered to my order was never received. Friends told me just to go buy a new one because it was the principle of the matter that made me persevere and wait for the recalled part.
When the food comes up and simmers, the lid bounces around on top and spews steam, creating quite a mess. I have to wedge a toothpick between the lid and the pot to prevent this from happening. It needs some sort of venting system.
The cooking pot itself is rough on the the bottom and has scratched the living daylights out of my stainless steel sink.
On the bright side, it does actually cook the food.