ClosetMaid 2897 ShelfTrack 5-to-8 Foot Closet Organizer with SuperSlide Shelving, White
by ClosetMaid
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Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of ClosetMaid 2897 ShelfTrack 5-to-8 Foot Closet Organizer with SuperSlide Shelving, White
Customer Review: Poor customer service
Summary: 1 Stars
We bought about 1200.00 worth of closetmaid products which came to about 16 boxes. In about half of those boxes items were missing. Among the missing were bags of hardware which made it impossible to put it together. All the time our closets were emptied of their contents and spread around the house. We called customer service and were told to go back to the store and ask them to open other boxes and take the missing parts from them, of course they would not do this. We were then told that it would take 5 to 10 days to ship the parts. This type of treatment is unacceptable but they seem not to care. An e-mail was also sent in complaint but no response was receivedCustomer Review: Flexible closet organizer
Summary: 4 Stars
I liked the idea of getting one of these closet organizers because every piece of hardware, every bracket, every screw would be included, and there would be no extra trips to the hardware store because you didn't get the right equipment, or you forgot a piece...that always seems to happen to me. It arrived quickly, everything in order. To install, you should have a stud-finder (unless you're one of those super cool people who can find a stud by knocking on the wall), and a 1/4 inch drill bit. My husband had some frustrations, but overall it wasn't too bad. I do really like all the options you have to arrange your closet, and you can store a lot of stuff with this system. One thing I would like to note: I don't know how it could fit in a 5-foot closet. I figured the two top brackets would slide into each other for smaller areas, but it didn't. It fit in our closet, but that's just something to think about.Customer Review: Missing Parts
Summary: 2 Stars
i would have to say that i am disappointed in this product, as it was supposed to include 2 2' shelves, and 2 3' shelves. normally not a big deal, until i tried to obtain the missing parts. i called the 1800 number on the box, and spoke to someone who said that i had to send in a letter saying what was wrong, and email it to their address, which is 'closetmaid@gmail.com' i was wondering why they didn't use their closetmail.com address, but i went with it. she also mentioned that someone would get back to me in 1-2 days.
i sent the email in, and then waited, and waited some more. i sent a follow up email, but never got an answer back. i went to the closetmaid.com website, and called in to them, and they said that they do not sell their stuff through amazon, which i thought was weird.
eventually, i sent an email to amazon about this order, and they were very cooperative and nice. they actually sent a new product overnight. this is great, however, except for the fact that the new shipment also was missing the 2 shelves.
regardless, i finally got my shelves, and returned the original product. i would definitely not recommend this item.
Customer Review: Quality shelving
Summary: 5 Stars
ClosetMaid 2897 shelftract is much stronger than previous units I've owned. Also all the pieces were included and extras. It was an easy assembly. I did adjust the top rail so that I could hit studs all the way across and then ran the v erticle braces along the stud also, making it so sturdy that my wall will fall down before this unit does.
Very satisfied.
Customer Review: can't go wrong
Summary: 5 Stars
easy installation... and presto chango, cheap closet organization. It takes 10 minuets to screw in the initial bracket, and then from there its cake. You just need to figure out how you want it laid out. that's the hard part :)