Air-O-Swiss AOS-7144
by Air-O-Swiss
Our Price: $197.50
Availability: Usually ships in 2-3 business days
Buy Used: from $192.99 (click here)
Category: Kitchen
See more product details
Product Summary
Manufacturer: Air-O-SwissBrand: Air-O-Swiss
Model: 7144
Product features:
- Warm & Cool mist!
- Ultra-quiet operation!
- 3.5 gallon per day output!
- Humidifies rooms up to 650 sq.ft.
- Cut to desired length
Kitchen and Housewares Reviews of Air-O-Swiss AOS-7144
Customer Review: Noxious Odors and Terrible Customer Support
Summary: 1 Stars
We recently purchased the Air-O-Swiss AOS-7144. On the first night of using it there was a highly noxious and metallic smell. We kept running the machine for 24 hours to see if that would remove the smell and it did not. After reading further about ionic tools we found this is common. While many of the articles referencing problems with ionic machines reference the problem to air cleaners, the described symptoms are the same. Additionally of concern, this ionic process apparently also creates additional ozone which can be damaging to lungs.
Once we discovered these problems we attempted to return the product. Because it was a third party seller Amazon would not initially refund the product and referred us to the seller. After going to the seller's website they indicated they would not provide a refund unless we first contacted customer service. We tried for a couple of days and waited on the phone for up to an hour with a voice mail saying an agent would be right with us (apparently when they are closed their voicemail does not indicate this and simply lets you wait on the line). Finally, we reached a customer support person who said they would not refund us the money because we purchased the product through Amazon. It took several attempts to get the customer service person to provide this policy in writing (she repeatedly said she could not do so and refused to let me talk to a supervisor until she realized I wasn't going away until she did so). Finally, I talked with a supervisor (Desree) who said they would provide the policy in writing after consulting and going through the corporate office (will wait and see). I re-contacted Amazon who said they would take steps to try and help us collect the money but would not specify they would reimburse. Additionally, Amazon stated they would not help with the refund for another five days from the date of this review because it was still within the expected day of delivery for the product (even though we have had the product for over a week).
Hopefully, this details out about a potentially dangerous and certainly noxious smeling product which has extremely bad customer support from both the seller and Amazon.
Description of Air-O-Swiss AOS-7144
Humidification System This Digital Ultrasonic humidifier uses high-frequency vibrations to generate a micro-fine mist when blown into a room immediately evaporates. Choose the pre-heating function and mist exits the appliance at a pleasant 104 ??F. ??ITCTM?? technology (Intelligent Temperature Compensation) monitors the temperature and automatically adjusts the output when conditions change. A replaceable demineralization (Ag+ Ionic Silver Technology) cartridge ensures water mist without lime scale or mineral residues, and the AIR-O-SWISS quad-band microbial protection system prevents microbial growth in the water base. This is particularly important when the humidifier is not used for some time with water remaining in the base.Tools & Hardware
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